Due to government restrictions around COVID-19 worldwide lockdown in various countries, there will be a delay in delivering your orders as most of our courier partners have halted operations while others are short staffed. We are constantly monitoring the situation and working with our courier partners to get your orders delivered as soon as possible. We request you to bear with us in this challenging situation.

Refund Policy

Refund and Return Policy
Our goal is for customers to be happy with their purchase. But things may not always go as planned. If things don’t go as planned, contact us and we will try to make things right for you.

You Only Place your request for a return or a refund within 7 days of the date of delivery for following 2 reasons only - other-than these 2 reasons, we don't offer any return or refund:- 

Reason 1: This is not what I ordered (Satisfactory Proofs Required) - If you receive an item that is damaged, or not reasonably consistent with the item listing, you are eligible for a refund. We may request some evidence of the issue - typically photo's, Video of Original Received Product taken within 1 Hour Max from the time of Delivery - and you may be required to return the item.

Reason 2: It never arrived - If you don’t receive an item you ordered maximum of 160 Days from the date of dispatch - you are eligible for a full refund.

Please Note: We Don't offer any type of Return Pick-up - Buyer have to send return with his own return shipping expenses to our china center by any traceable courier or post company.

if a Reason: I changed my mind - (Please Read Our Order Cancellation Policy) if you change your mind you can cancel an order within 8 hours max of the time you placed it (Please Read Our Order Cancellation Policy). Orders Placed more-than 8 hours can not be cancelled or apply for refund - Products Already Shipped or/and In Transit / Under Processing - Packing Status can not be eligible for any Order Cancellation Refund or Return Request

Order Cancellation and refund not acceptable if the product reached to destination country and address but not accepted delivery due to any reason. in case product rejects on delivery it will be Void and not eligible for any refund.

Return and Refund requests should be placed from within the website - locate the order in your order history and click Customer Support.

we will not consider refund requests unless the 160 days over and product not deliver.

Return of Funds - after homesecure.shop approves a cancellation or refund and (in certain cases) confirms the return of the item, We will return or credit the amount of the purchase and the standard shipping fees (if Applicable). Any fees for special or expedited shipping will not be refunded and (as described above) in some cases the customer will be responsible for return shipping fees.

homesecure.shop reserves the right to refuse any refund if it in good faith suspects abuse of this Policy or violations of the Terms of Use
Limit customer support and refunds for abuse of these services or violations of the Terms of Use
Limit purchase activity in the services if it in good faith suspects abuse of this Policy or violations of the Terms of Use.

This Policy may be updated from time to time.